Acenda has launched Vivo Companion, an industry-first app that will support Australians on their wellness and recovery journey.

Andrew Beevors, Chief Claims and Transformation Officer, said the purpose-built app offered a seamless, digital first experience for customers as they recover from injury or illness.

“Active participation in recovery has been shown to support faster, more complete recoveries and a smoother return to everyday life and work,” he said.

“Vivo Companion digitises the recovery experience and puts practical tools and support in customers’ pockets. It enables them to set, manage and track personalised recovery goals, augmented by general wellness support including nutrition, physical activity and sleep.”

Customers can measure their health with a real-time, scientifically calculated health score enabling a longer lasting return to health journey. Tracking workouts and activities can boost their health score and the app can connect and sync with popular health fitness devices including Fitbit and Garmin.

It also has a personalised health coach that offers suggestions and prompts to improve the recovery journey. Linking seamlessly with Vivo Virtual Care Services, customers can also enter giveaways and competitions for their chance to win prizes.

“We understand that every recovery journey is different, and we aim to support customers every step of the way in their recovery and return to good health,” Mr Beevors said.

Vivo Companion has been developed in partnership with dacadoo, an internationally recognised leader in digital health engagement.

“This is the first time dacadoo have used this platform for recovery support. This innovative partnership reinforces our commitment to delivering the best customer experience especially when it comes to customer care,” Mr Beevors said.

Peter Ohnemus, CEO, dacadoo, said: “The future in digital health is all about hyper-personalisation. Acenda is a clear leader in this space, utilising dacadoo to accelerate and tailor customer recovery by using dacadoo’s Digital Health Engagement Platform.”

Read more about Vivo Companion here.