We understand it’s not easy to think about life without you in it. That said, planning ahead is one of the most powerful ways to care for the people you love. Life Cover insurance from Acenda provides financial support when it’s needed most. Whether it’s covering everyday expenses, paying down the mortgage, or securing your children’s education, life insurance gives your loved ones financial freedom to keep going with confidence - even if life takes an unexpected turn.

What is Life Cover insurance?

Life Cover insurance is designed to provide financial protection in the event of your death. It pays a lump sum benefit that can be used to clear or pay down debts, maintain living expenses, or invest for future needs.

You can apply for as much Life Cover insurance as you need. If you’re unsure how much you might need, consider your family’s ongoing expenses, outstanding debts, and long-term financial goals. Your financial adviser can help you work out the right amount for you.


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Product overview

Life Cover makes a one-off lump sum payment if:

  • You die, or
  • You're diagnosed with a terminal illness (if you survive, you won't have to return this); or.
  • You accidentally lose the use of your limbs or your sight.

We can also advance $20,000 from the death benefit if needed for urgent costs such as funeral expenses.

  • If we have paid a one-off payment of $100,000 or more, we’ll reimburse up to $5,000 for the cost of a financial plan from a qualified financial adviser.

Optional Extras

You can apply for these options at an additional cost:

  • Premium Waiver insurance: when eligible and a stated event occurs, Acenda will waive your insurance premiums, meaning your cover continues as if you were still paying.
  • Business safeguard option: when certain events occur, you can apply to increase your Life Cover for certain business purposes without further medical evidence.
  • Terminal illness support insurance (top-up option): receive a one-off payment if you’re diagnosed with a terminal illness and survive 30 days after the date doctors certify the terminal illness.

Other Key features

  • You can also apply to add Total and Permanent Disability or Critical Illness extensions to your Life Cover insurance. Providing cover against being diagnosed with a major specified medical condition or against becoming totally and permanently unable to work due to illness or injury, these extensions can widen your safety net to support your short and long-term financial stability.
  • Affordability support under an Economiser option allows you to freeze your insurance premiums while accepting a gradual reduction in your benefit amount over time.

How to pay your Acenda Life Cover insurance premium

Life Cover insurance is available both inside and outside superannuation. This means you can use your super to pay the premiums, or you can pay directly from your bank account or through an eligible wrap account. To see all your available payment options, click here.

Holding and paying for life cover inside your super fund can be more affordable for some. Even so, super laws usually prevent payments to anyone except your estate or dependants, and in some cases also taxes them. We suggest checking with your financial adviser to see if having your life cover inside super meets your needs and long-term goals.

  • Acenda Life Cover insurance inside Super

    If you have super, you may well already have some life cover as many super funds automatically provide a core level of cover on joining. This is often called default cover, but it may not be enough for you and your family’s needs. Talk to your super fund or financial adviser to work out what you need, if you can adjust your existing cover or if you need to get a separate policy.

    Life Cover through your Super

How can I purchase Acenda Life Cover insurance?

To purchase Acenda Life Cover insurance, you’ll need to speak with a licensed financial adviser. They can give you advice that is tailored to your personal financial situation, and help you understand things like:

  • What types of cover you need
  • How much cover you need
  • Which optional extras might be right for you, and
  • Whether to have it through a super fund.

If you don’t already have a financial adviser, visit moneysmart.gov.au. It’s a government-run resource where you can search for licensed professionals, including financial advisers able to advise on life insurance, superannuation, and investments.

Find an adviser

 

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Do you need Life Cover insurance?

You may want to consider Life Cover insurance if you:

  • Have a partner, family or dependents
  • Have a mortgage or other large loans 
  • Have a business or you're self employed
  • Don't have adequate savings to cover unexpected expenses

Acenda Life Insurance FAQs

  • Who receives the Life Insurance payout?

    For policies not held by a super fund, the payout is made to:

    • Your nominated beneficiary(s)
    • Your estate (if no nomination is made)
    • The policy owner if that is not also you.

    If a super fund holds your policy, the payout always goes to the fund.  The super fund trustee then pays it under the operating rules of the fund – usually to your estate, beneficiaries you had nominated or those who the trustee selects.

  • How much Life Insurance can I apply for?
    You can choose a benefit amount that suits your needs. Your financial adviser can help you work out the right level of cover based on your income, debts, and family situation.
  • What affects the cost of Life Insurance?

    Premiums are mainly based on:

    • Age
    • Gender
    • Smoking status
    • Health and medical history
    • Lifestyle and leisure activities
    • The amount of cover selected

    Please refer to the Product Disclosure Statement (PDS).

  • Can I increase my Life Insurance later?
    Yes. You can apply to increase your cover. Some increases may not require further medical evidence, such as after major life events such as marriage, divorce, or taking out a mortgage. Your financial adviser can help you work out the right level of cover.
  • What is the Advance Death Benefit?
    If your Life Cover is $20,000 or more, Acenda can advance $20,000 on your death, to help your beneficiaries pay urgent expenses before the full claim amount has been processed.
  • Are there any exclusions?

    We won’t pay a benefit for death from:

    • Suicide within 13 months of starting or reinstating your cover
    •  A condition that our underwriters have excluded from cover 
    • A condition that we didn’t know about because you didn’t take reasonable care to tell us when you answered relevant questions that we asked when you were applying to obtain, increase or reinstate cover.

    Please refer to the PDS for the full list of exclusions.

  • What happens if I stop paying premiums?

    After we have given you an overdue notice and at least 30 days to pay, we will usually cancel your cover. You can apply to reinstate it within six months but, to get it back you, may also need to first answer some health questions and must pay all required premiums.

    If you’re facing financial hardship and having difficulty paying your premiums, please speak to your financial adviser or call us on 13 65 25 between 8.30am and 6pm (AEST/AEDT), Monday to Friday to discuss your options.

  • What support is available for vulnerable customers?
    We are committed to helping all our customers, including those affected by mental health conditions, family violence, or financial hardship. Call us on 13 65 25 between 8.30am and 6pm (AEST/AEDT), Monday to Friday. Alternatively, visit our support page for more information.
  • How can a claim be made?

    By calling us on 1300 125 246 as soon as possible. We’ll need to be sent your:

    • Death certificate
    • Coroner’s report
    • Will and probate documents (if applicable)

    For step-by-step instructions (and to start a claim), visit our Claims page.

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