Our brand transition to Acenda will be completed by 29 September 2025.

Three key changes will be happening: 

1. If you pay your premiums by direct debit, you will see Acenda instead of MLC Life Insurance on your bank statements and transactions. Similarly, if you pay by BPAY, the name on the BPAY Biller screen will show Acenda rather than MLC. If you pay by cheque, please make Acenda the payee. Our BSB and account numbers are not changing.
2. Some of our product names will change and others will remain the same. Please check the list here for the complete list of name changes. 
3. Our Legal Entity Name will change from MLC Limited to Nippon Life Insurance Australia and New Zealand Limited.

Rest assured that these changes do not impact what matters most – the terms of your policy, your rights to claim, your benefits, premiums, and cover – all remain unchanged. We’re here to support you, so if you have any questions or concerns about these changes, please feel free to contact us. 

Yes, our email addresses have changed to end in @acenda.com.au Please update your saved MLC Life Insurance contacts to use this new address format and ensure that our emails aren’t going to your spam/junk folders.

Our customer and adviser portals also have new web addresses:

• The customer portal is at my.acenda.com.au
• The adviser portal is at partner.acenda.com.au

Our new brand, Acenda, is inspired by the concept of ascending, symbolising strength, progress, and momentum. By embodying this spirit of progress, we’ll lead our organisation into a brighter future, encouraging our customers to take life on with confidence and clarity.  

Acenda:

• is supported by the strength and stability of one of the world’s largest and leading life insurers, Nippon Life Group
• provides best-in-class claims experiences
• offers award-winning health, wellness, and recovery support through Vivo
• has innovative products and services, and

• embodies an enduring commitment to putting customers at the heart of everything we do.

Customer and partner feedback is essential to the success of Acenda. We will actively seek input from our customers to ensure we are meeting their needs and expectations as we evolve. As part of this, we will continue to undertake customer satisfaction and promoter surveys on a regular basis.

Under the ownership of Insignia Financial, the MLC brand will continue as a provider of super, retirement, investment, and advice solutions. The Insignia Financial Group and Nippon Life Group are under separate ownerships.

As we update our brand by 29 September 2025, some of our documents will feature Acenda and MLC Life Insurance branding during this time. Please be assured that any materials you receive from us are accurate and valid, regardless of whether they display the MLC Life Insurance or Acenda logo.

While some of our product names will change from 29 September 2025, there won’t be any changes to existing policies, policy terms or cover – we will continue to offer our customers and partners the same support they have come to expect.

The nature of any insurance claim, whether new or in progress, will also remain unchanged. Any future changes, such as the merger of policies and statutory funds, will be subject to regulatory approval.

We will continue to offer all our claims, wellness, rehabilitation, and return-to-health programs without interruption. Our customers can expect to continue working with the same caring experts towards their recovery goals.

The merger will have no direct impacts on the pricing of the products.

Your premium will not be impacted by this change. However, your premiums may change in future due to other factors, in line with regular reviews. You can learn more about how we calculate premiums here.

If there are any changes to how we manage your policies, we will let you know in advance and guide you through these.

There will be a change to our banking details. From 29 September 2025, if you pay by direct debit, you'll see Acenda instead of MLC Life Insurance on your bank statements and transactions. Similarly, if you pay by BPAY, the name on the BPAY Biller screen will show Acenda rather than MLC. If you pay by cheque, please make Acenda the payee. Our BSB and account numbers are not changing.

Yes, our email addresses have changed to end in @acenda.com.au Please update your saved MLC Life Insurance contacts to use this new address format and ensure that our emails aren’t going to your spam/junk folders.

At this stage you do not need to take any action for your insurance policy.

To help make the transition clear, simple, and easy, we’ll contact all customers who hold insurance with us directly (or through our adviser, super fund, and corporate partners, if they prefer). Although we’re updating our brand, your policy details will stay the same. We’ll also be in touch with our partners to understand the impact this change will have on their business and work with them to facilitate updates at a mutually appropriate time (including supplying any co-branded collateral that may support their business). 

Our agreements and relationship with you will remain unchanged. We’re updating our brand, but group insurance agreements remain otherwise unchanged.

We remain dedicated to ensuring our products and services continue with minimal disruption throughout this transition. While there will be a change to our brand, we’re committed to minimal disruption and a seamless transition. Our team will be on-hand to support our customers and partners during this time. 

Both the customer and adviser portals have been rebranded to Acenda. The Adviser Portal domain has changed to partner.acenda.com.au, and the Customer Portal has changed to my.acenda.com.au and can be accessed through our website.

Functionality and logins to both these portals remains the same. It’s business as usual, but with a fresh new look.

Your documents and products will still display the MLC Life Insurance name during this transition. We are working to complete all updates by 29 September 2025. In the meantime, any information you receive from us is correct, regardless of whether it features the MLC Life Insurance or Acenda logo.

The level of impact for our partners will depend on how they connect with existing systems. We will be working closely with them to understand the impact and timing of any changes that need to be made.

This merger will create a stronger, more resilient life insurance group that leverages the respective strengths of Acenda (MLC Life Insurance) and Resolution Life Australasia. The merger reflects Nippon Life Group’s commitment to growing the Australian market and protecting more people. Backed by Nippon Life Group, we will be in a greater position than ever to provide scale, drive product innovation, and continue to deliver exceptional customer services and experiences.

The acquisition is part of a broader transaction whereby Nippon Life Group will also acquire Resolution Life globally. It’s a truly historical deal that will make Nippon Life Group one of the largest and strongest life insurers in the world. Global regulatory approvals are required before the transaction can be confirmed.

There have been several appointments made. In February 2025, Craig Dunn was appointed as the future Chair of the Board of Acenda. In June 2025, Catherine Dubé, David Stephen, Melissa Babbage and Rosheen Garnon were appointed as future Independent Non-Executive Directors of the Board of Acenda.

In June 2025, it was also announced that Chris de Bruin has been appointed as the future Acenda Group Chief Executive Officer (CEO). In July, Yvonne Le Bas and Karen Malzard were appointed as the future Group Chief Financial Officer (CFO) and Group Chief Risk Officer (CRO), respectively, of the Acenda Group.

Our customers and partners will benefit from enhanced products and services, improved experiences, and the financial strength and stability of the merged group. Nippon Life Group’s customer-centric philosophy will be central to the strategy and operations of our newly merged company.

As Acenda, we will continue to be open to new business. We have strong growth goals and an ongoing ambition to bring the confidence, security, and peace of mind provided by life insurance to more Australians. We’re committed to investing in the products and services required to drive innovation and meet the evolving needs of our customers and partners.

Absolutely. Our growth ambitions are only enlarged by our future merger with Resolution Life Australasia and the global growth targets set by Nippon Life Group.

Yes, we are and will remain an Australian-operated business. For over 135 years, we’ve been helping to protect what Australians value the most – their futures and those of their loved ones. With the financial strength of Nippon Life Group, as Acenda, our services and products will cover even more customers.