In December 2024, MLC Life Insurance began the transition to the Acenda brand. We will complete this transition by October 2025.

While our brand will change, our business remains committed to providing the same high-level protection and support that our customers know and trust. Upon completion of the transaction, Resolution Life Australasia will also transition to the Acenda brand. In time, the Resolution New Zealand business is also expected to transition to the Acenda brand. For more information, click here.

Acenda will be a full-service life insurer, leveraging the strengths of Nippon Life Group, MLC Life Insurance, and Resolution Life Australasia. Our customers and partners will benefit from enhanced products and services, improved customer experiences, and the financial strength and stability of the Nippon Life Group. Following the completion of the merger, Acenda will be one of the top three life insurers in the Australian market. For more information, click here.

Our new brand, Acenda, is inspired by the concept of ascending, symbolising strength, progress, and momentum. By embodying this spirit of progress, we’ll lead our organisation into a brighter future, encouraging our customers to take life on with confidence and clarity.  

Acenda:

• is supported by the strength and stability of one of the world’s largest and leading life insurers, Nippon Life Group
• provides best-in-class claims experiences
• offers award-winning health, wellness, and recovery support through Vivo
• has innovative products and services, and

• embodies an enduring commitment to putting customers at the heart of everything we do.

Customer and partner feedback is essential to the success of Acenda. We will actively seek input from our customers to ensure we are meeting their needs and expectations as we evolve. As part of this, we will continue to undertake customer satisfaction and promoter surveys on a regular basis.

Under the ownership of Insignia Financial, the MLC brand will continue as a provider of super, retirement, investment, and advice solutions. The Insignia Financial Group and Nippon Life Group are under separate ownerships.

As we update our brand, you may receive documents that feature both Acenda and MLC Life Insurance branding. We are diligently working to complete this transition throughout 2025. In the meantime, please rest assured that any materials you receive from us are accurate and correct, regardless of whether they display the MLC Life Insurance or Acenda logo.

While our product names will change in October 2025, there won’t be any changes to existing policies, policy terms or cover – we will continue to offer our customers and partners the same support they have come to expect.

The nature of any insurance claim, whether new or in progress, will also remain unchanged. Any future changes, such as the merger of policies and statutory funds, will be subject to regulatory approval.

We will continue to offer all our claims, wellness, rehabilitation, and return-to-health programs without interruption. Our customers can expect to continue working with the same caring experts towards their recovery goals.

The merger will have no direct impacts on the pricing of the products.

Your premium will not be impacted by this change. However, your premiums may change in future due to other factors, in line with regular reviews. You can learn more about how we calculate premiums here.

If there are any changes to how we manage your policies, we will let you know in advance and guide you through these.

There will be a change to our banking details. From September 2025, you will see ’Acenda’ displayed on your statements and transactions. Our BSB, account number, and phone number will remain the same. You don’t need to do anything about this. 

Yes, our email addresses have changed to end in @acenda.com.au Please update your saved MLC Life Insurance contacts to use this new address format and ensure that our emails aren’t going to your spam/junk folders.

At this stage you do not need to take any action for your insurance policy.

To help make the transition clear, simple, and easy, we’ll contact all customers who hold insurance with us directly (or through our adviser, super fund, and corporate partners, if they prefer). Although we’re updating our brand, your policy details will stay the same. We’ll also be in touch with our partners to understand the impact this change will have on their business and work with them to facilitate updates at a mutually appropriate time (including supplying any co-branded collateral that may support their business). 

Our agreements and relationship with you will remain unchanged. We’re updating our brand, but group insurance agreements remain otherwise unchanged.

We remain dedicated to ensuring our products and services continue with minimal disruption throughout this transition. While there will be a change to our brand, we’re committed to minimal disruption and a seamless transition. Our team will be on-hand to support our customers and partners during this time. 

Both the customer and adviser portals have been rebranded to Acenda. The Adviser Portal domain has changed to partner.acenda.com.au, and the Customer Portal has changed to my.acenda.com.au and can be accessed through our website.

Functionality and logins to both these portals remains the same. It’s business as usual, but with a fresh new look.

Your documents and products will still display the MLC Life Insurance name during this transition. We are working to complete all updates by 1 October 2025. In the meantime, any information you receive from us is correct, regardless of whether it features the MLC Life Insurance or Acenda logo.

The level of impact for our partners will depend on how they connect with existing systems. We will be working closely with them to understand the impact and timing of any changes that need to be made.

This merger will create a stronger, more resilient life insurance group that leverages the respective strengths of Acenda (MLC Life Insurance) and Resolution Life Australasia. The merger reflects Nippon Life Group’s commitment to growing the Australian market and protecting more people. Backed by Nippon Life Group, we will be in a greater position than ever to provide scale, drive product innovation, and continue to deliver exceptional customer services and experiences.

The acquisition is part of a broader transaction whereby Nippon Life Group will also acquire Resolution Life globally. It’s a truly historical deal that will make Nippon Life Group one of the largest and strongest life insurers in the world. Global regulatory approvals are required before the transaction can be confirmed. For more information, click here.

There have been several appointments made. In February 2025, Craig Dunn was appointed as the future Chair of the Board of Acenda. In June 2025, Catherine Dubé, David Stephen, Melissa Babbage and Rosheen Garnon were appointed as future Independent Non-Executive Directors of the Board of Acenda. For more information on the appointment of the future Directors of the Acenda Group Board, click here.

In June 2025, it was also announced that Chris de Bruin has been appointed as the future Acenda Group Chief Executive Officer (CEO). For more information, click here.

Our customers and partners will benefit from enhanced products and services, improved experiences, and the financial strength and stability of the merged group. Nippon Life Group’s customer-centric philosophy will be central to the strategy and operations of our newly merged company. For more information, click here.

As Acenda, we will continue to be open to new business. We have strong growth goals and an ongoing ambition to bring the confidence, security, and peace of mind provided by life insurance to more Australians. We’re committed to investing in the products and services required to drive innovation and meet the evolving needs of our customers and partners.

Absolutely. Our growth ambitions are only enlarged by our future merger with Resolution Life Australasia and the global growth targets set by Nippon Life Group.

Yes, we are and will remain an Australian-operated business. For over 135 years, we’ve been helping to protect what Australians value the most – their futures and those of their loved ones. With the financial strength of Nippon Life Group, as Acenda, our services and products will cover even more customers.