Life can be remarkable, inspiring, and rewarding. Yet it can also change in an instant.

At Acenda, we've been empowering Australians to live active and abundant lives for over 135 years.

While our name and logo have changed, our customer-first focus remains the same. As a member of Nippon Life Group, one of the world’s leading life insurers, we’re committed to providing innovative life insurance solutions and exceptional claims experiences – so you can take life on with confidence and certainty, whatever the future brings.

 


  • Who is Acenda?

    We announced our new name, Acenda, in December 2024 and have been operating under this name ever since. Our focus is on giving you the support and confidence you need to take life on. We understand that life can be unpredictable, and when things don’t go as planned, we are here to help you and your family find a new beginning and move forward.

  • What does the name Acenda mean?

    The name Acenda embodies the idea of ascending, representing strength, progress, and momentum. By embracing this, we're committed to empowering more Australians with the confidence to live an abundant life.

    We do this by:

    • having the strength and stability of one of the world’s largest and leading life insurers, Nippon Life Group
    • leveraging over 135 years of experience of supporting Australians and their families
    • providing best-in-class claims experiences
    • offering award-winning health, wellness, and recovery support through Vivo
    • continual innovation through our products and services
    • embodying an enduring commitment to putting customers at the heart of everything we do.
  • What role will customer feedback play in the future of Acenda?
    Customer and partner feedback is essential to the success of Acenda. We actively seek input from our customers to ensure we are meeting their needs and expectations as we evolve. As part of this, we continue to undertake customer satisfaction and promoter surveys on a regular basis.

Your questions, answered

We know that changes can prompt questions. For further information and what it may mean for you, please see our FAQs below.

The Acenda brand change

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Policies, agreements, premiums, and claims

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Learn more about the Acenda Group

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The Acenda brand change

What has changed?

These changes are about how we present and operate - not what you’re covered for. Your policy terms, benefits, premiums, and your right to claim all remain unchanged. 

If you have any questions or need support, we’re here to help. Please contact us.

  • Payment references

    If you pay your premiums by:

    • Direct debit – you’ll now see Acenda on your bank statements and transactions.
    • BPAY – the BPAY Biller name now appears as Acenda.
    • Cheque – please make cheques payable to Acenda.

    Our BSB and account numbers remain the same.

  • Product name updates
    Some of our product names have changed, while others remain the same. You can view the full list of updates here.
  • Our legal entity name
    We’ve changed our legal entity name from MLC Limited to Nippon Life Insurance Australia and New Zealand Limited.
  • Email addresses
    Our email addresses now end in @acenda.com.au. Please update your contacts and check your spam or junk folders to ensure you’re receiving our messages.
  • Portal access

    Our customer and adviser portals have new web addresses:

Do I need to update anything?

Yes, please update your saved email contacts to end in @acenda.com.au and ensure that our emails aren’t going to your spam/junk folders.

At this stage you do not need to take any action for your insurance policy.

Policies, agreements, premiums, and claims