Manage and maintain your new and existing clients

Our 'Life made simpler' approach to writing risk means the process is now more efficient than ever—quicker quotes, faster pre-assessments, and more flexible underwriting options.

Our Adviser Portal streamlines your workflow, making it easier for you to manage and maintain your clients’ information and cover.

With the Adviser Portal, you can write new business and access your clients’ policy details for:

• Acenda Insurance
• Acenda Insurance (Super), and
• Protectionfirst (in force since February 2002).

The Acenda Adviser Portal empowers you to grow your business and help your clients take life on.

How to register for the Adviser Portal

To access the Adviser Portal you’ll need your Adviser ID. You can find this in your Acenda welcome email.

You can access the Acenda Adviser Portal at partner.acenda.com.au

To log in:

1. Choose ‘Adviser login’ on the top right-hand side of the page.
2. Choose ‘Forgot your password?’ or ‘First time logging in?’

This will bring you to the Reset password page, where you can create a new password.

1. On the Reset password page, enter your unique Adviser ID.
2. Choose either ‘Reset via SMS’ or ‘Reset via email’ to receive your one-time code.
3. Enter the code you receive, then select ‘Verify’.
4. You will now be able to create a new password.

Need help?

Log in at partner.acenda.com.au to:

• View client details and their policies
• Generate a pre-assessment
• Complete common quotes quickly and apply for new business
• View a client’s outstanding underwriting requirements
• Check the status of an application
• View a client’s policy messages and retention dashboard
• Upload documents to support applications
• Update adviser details
• Subscribe to data feeds for third parties, eg Xplan
• Generate reports
• Obtain Certificates of Currency directly online
• Quote and apply for decrease alterations
• Manage inflation proofing for 12 months

 

Our Adviser Support teams are here for you

If you want to get in touch, you can also email us at adviser.servicing@acenda.com.au or call us on 13 65 22 between 8:30am - 6pm (AEST/AEDT), Monday to Friday.