Payments

I want to update my client’s payment details For most policies, you can update your client’s payment details by viewing their policy details online. Select Clients and then Client...

Adviser Portal help

Additional Support

At Acenda, we want every one of our customers to feel like they can easily access information about their life insurance cover. We recognise that some of our customers have unique needs, challenges...

Change of trustee and super fund

NULIS Nominees (Australia) Limited, in its capacity as trustee for MLC Super Fund, has decided to transfer all its insured members’ insurance policies to Smart Future Trust, with a new trustee, Equity...

Claims

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Payment

I am having trouble meeting my premium payment due to financial hardship I want to make a payment I want to update my payment details   I am having trouble meeting my premium payment due to...

How to contact us with a complaint

  If you have a complaint about our organisation, products, services, staff or the handling of a complaint, please contact us using the steps described below. We take your concerns seriously and...

Policy enquiry

I want my financial advisers’ details I want to cancel my insurance cover or policy and replace it I want to cancel my insurance policy or reduce my level of cover I want to know how much I&...

Applying for Life Insurance with HIV

Customer Portal help