Proof of identity: what we need from you

Keeping your information secure is important to us. That’s why we ask you to prove your identity with some requests and transactions on your policy. The identification you need to provide will depend...

Vivo Incentive - A discount for life At Acenda, we believe it takes more than delivering great insurance products to deliver our promise and value to customers. We want to provide care and support...

Our fund partners

Your trusted insurance partner

Health is the new wealth

Digital experience ecosystem

Excellence in underwriting

True to Life

We are here to help you self-educate on key advice areas. This page provides articles and tools that will help you with your client considerations and recommendations. For more information, contact...

Where to get Acenda

Getting life insurance with Acenda is simple and there are a number of ways you can do it. You can purchase it through a financial adviser, through your super fund or through your employer...

How to contact us with a complaint

  If you have a complaint about our organisation, products, services, staff or the handling of a complaint, please contact us using the steps described below. We take your concerns seriously and...

Our people

The people of Acenda are committed to uphold the core values of the company and put the protection of our customers at the heart of everything we do...

Our awards

Acenda's industry awards are an acknowledgement from our customers and the life insurance industry of our commitment to providing market-leading life insurance products, services and experiences...

Upgrades

We constantly review and make improvements to our insurance products. Some improvements which don't affect the policy premiums are automatically passed on as upgrades. Here you can access the product...

Forms

Access all the forms and documents here to manage your Acenda policy and keep your personal details up to date...

KickStart your recovery

Protecting Your Super

What is Protecting Your Super? The Protecting Your Super (PYS) package of reforms was included in the 2018-19 Federal Budget announcement and came in to effect on 1 July 2019. These reforms aim to...

Policy enquiry

I want my financial advisers’ details I want to cancel my insurance cover or policy and replace it I want to cancel my insurance policy or reduce my level of cover I want to know how much I&...

Payments

I want to update my client’s payment details For most policies, you can update your client’s payment details by viewing their policy details online. Select Clients and then Client...

Payment

I am having trouble meeting my premium payment due to financial hardship I want to make a payment I want to update my payment details   I am having trouble meeting my premium payment due to...

About us

Acenda has been protecting Australians for over 130 years through a range of award-winning products and services. We make sure our customers have access to life insurance products that are innovative...