Additional Support

Acenda recognises that some customers have unique needs or may experience vulnerabilities that require additional support when applying for insurance, making an enquiry, claiming on your cover, making...

Adviser Portal help

Change of trustee and super fund

NULIS Nominees (Australia) Limited, in its capacity as trustee for MLC Super Fund, has decided to transfer all its insured members’ insurance policies to Smart Future Trust, with a new trustee, Equity...

Payment

I am having trouble meeting my premium payment due to financial hardship I want to make a payment I want to update my payment details   I am having trouble meeting my premium payment due to...

Claims

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How to contact us with a complaint

  If you have a complaint about our organisation, products, services, staff or the handling of a complaint, please contact us using the steps described below. We take your concerns seriously and...

Policy enquiry

I want my financial advisers’ details I want to cancel my insurance cover or policy and replace it I want to cancel my insurance policy or reduce my level of cover I want to know how much I&...

Applying for Life Insurance with HIV

Fraud and scams

Fraudulent activities When a life insurance policy is issued, the policy becomes a contract between the customer (you) and the insurer. You have a legal duty to take reasonable care not to make a...

Customer Portal help

Your trusted insurance partner

Proof of identity: what we need from you

Keeping your information secure is important to us. That’s why we ask you to prove your identity with some requests and transactions on your policy. The identification you need to provide will depend...

Our fund partners

Excellence in underwriting

Digital experience ecosystem

Health is the new wealth

Meet the team

Meet the team...