Quicker Underwriting. Quicker Cover.
Get ready to offer your clients cover faster than ever with our latest insurance underwriting innovations.
By partnering with EQ Pathology, we’ve created a streamlined digital process that allows doctors to submit client medical information directly to underwriters, reducing paperwork and delays in decision-making.
With fewer follow-ups and faster turnaround times, we've fast-tracked decisions by feeding our Underwriting Rules Engine precise medical data, cutting out unnecessary questions and manual entry so your clients can get the protection they need, without the wait.
What’s new in underwriting?
When you told us the underwriting process was too slow, we listened. Designed with advisers in mind, our digital-first underwriting pathway is built to:
Accelerate underwriting decisions using smarter data.
Digitise Personal Medical Attendant Reports (PMARs) through EQ Pathology integration.
Increase client satisfaction by reducing back-and-forth delays.
Working with EQ Pathology has helped us pave a new approach to underwriting, delivering broader impact through an industry-leading partnership.
The retrieving of paper-based PMARs has long been a source of delay in the underwriting process. It’s exciting to see an Australian life insurer embracing our structured data approach to eliminate these bottlenecks – and get quicker cover for their customers.
Stephen Clarkson, CEO of EQ Pathology
Adviser benefits at a glance
Fast-tracked underwriting with digital PMARs
Get faster medicals – and quicker underwriting decisions – with digital PMARs customised to your clients’ conditions. No more chasing hard copy medical reports, just fewer delays and faster approvals.
Quotes in under a minute
Quick and accurate quotes that help you compare, customise, and create to keep the advice flowing.
Online pre-assessments in five minutes
Get faster answers with our easy-to-use pre-assessment tool on the Adviser Portal, keeping your clients engaged from the get-go.
Flexible application options
Digital, phone-based, or adviser-led – choose the application option that suits your clients and how you like to work.
Smart pricing across core cover types
Stay competitive where it counts, with pricing designed to smoothen the curve and protect your clients over the long term.
A streamlined experience from quote to cover
Our Adviser Portal, efficient underwriting process, and dedicated BDMs help make life insurance simpler, from start to finish.
Winner - ALUCA Excellence Award – Partnership Impact Team
Acenda received the Partnership Impact Team Award for its partnership with EQ Pathology. The partnership delivers Australians faster life insurance, by allowing doctors to provide medical information through smart, digital questionnaires instead of submitting PDF forms.
Adviser tools and resources
We’re building a library of resources to help you get the most from our new underwriting experience:
- Documents and forms
- Acenda Adviser guide
- Adviser portal help
- Underwriting guide
- Why Acenda
- Claims snapshot 2024
As seen in...
Explore how the industry is talking about Acenda’s accelerated underwriting process:
Personalised support at every step
Our underwriting and adviser support teams can guide you through implementing this new process for your clients.
Adviser Service Line: 136522
