Severe storms can bring heavy rain, flash flooding, hail, and damaging winds.

At Acenda, we’re here to help you prepare ahead of time, providing tips for prevention, peace of mind, and protection.

How to prepare before a storm

Storms can hit suddenly. Preparing in advance can help ensure you don’t end up getting caught off guard.

Tips for effective preparation:

• Prepare your property:
  • Check your gutters and drains, clearing leaves and debris so that water can flow freely.
  • Secure loose items. Where possible, move outdoor furniture, trampolines, and other garden items indoors.
  • Trim trees and branches (particularly any that are close to your home or powerlines).
• Know your safe spaces:
  • Identify where you can safely shelter indoors away from windows.
• Stay alert:
  • Sign up for weather warnings via the Bureau of Meteorology or your local emergency services.

What to pack in a Storm Emergency Kit

An easily accessible emergency kit, pre-packed in a waterproof bag or container, means you’ll be ready to leave quickly if you have to.

Emergency kit checklist

• Important documents (IDs, insurance documents, medical cards, and prescriptions)
• Medications and glasses
• First aid kit
• Mobile phone and charger/power bank
• Bottled water (3L per person, per day) and non-perishable food
• Protective, water-resistant clothing and sturdy shoes
• Warm spare clothes and sleeping gear
• Hygiene products, insect repellent, and hand sanitiser
• Wind-up or battery-operated radio and torch
• Emergency contacts list
• Pet food, medication, and leash/carrier
• Tools and gloves (for minor repairs)
• Sandbags (if in a flood-prone area)
• Photos of valuables (for insurance claims).

What to do during a storm

Stay calm and take precautions to protect yourself and your loved ones. If a storm is coming: 

• Take shelter in the strongest part of the house (e.g. a hallway or bathroom) and keep away from windows.
• Turn off appliances and unplug electronics.
• Avoid using landline phones during lightning.
• Don’t drive unless absolutely necessary.
• Never enter floodwaters or attempt to drive through them.
• Stay tuned to online, radio, and emergency app updates from local councils, the SES, or the ABC.

How to recover after a storm

Even small storms can leave a big impact. Here’s how to move forward safely and smoothly.

Safety Checks:

• Look for damage to your roof, windows, trees, and fencing.
• Stay well clear of fallen powerlines and report them to your local electricity provider or SES.
• Don’t turn electricity or gas back on unless it’s been checked.
• Take photos of any damaged goods, property, and important documents for insurance purposes before you start the clean-up.

Health and support

• If you’re feeling anxious or overwhelmed, know you’re not alone – reach out to a GP or counselling service for support.
• Acenda can also connect you with wellbeing resources and professional help. Call us on 13 65 25, 8.30am to 6pm (AEST/AEDT), Monday to Friday.
• Let family, friends, and neighbours know if you need help.

Staying connected during an emergency

• Call 000 if you’re in immediate danger.
• Stay updated via local authorities and reliable sources for warnings and evacuation notices.

Here are key state contacts for emergency assistance: