Our people

The people of Acenda are committed to uphold the core values of the company and put the protection of our customers at the heart of everything we do...

Our awards

Acenda's industry awards are an acknowledgement from our customers and the life insurance industry of our commitment to providing market-leading life insurance products, services and experiences...

Upgrades

We constantly review and make improvements to our insurance products. Some improvements which don't affect the policy premiums are automatically passed on as upgrades. Here you can access the product...

Forms

Access all the forms and documents here to manage your Acenda policy and keep your personal details up to date...

KickStart your recovery

Protecting Your Super

What is Protecting Your Super? The Protecting Your Super (PYS) package of reforms was included in the 2018-19 Federal Budget announcement and came in to effect on 1 July 2019. These reforms aim to...

Policy enquiry

I want my financial advisers’ details I want to cancel my insurance cover or policy and replace it I want to cancel my insurance policy or reduce my level of cover I want to know how much I&...

Payments

I want to update my client’s payment details For most policies, you can update your client’s payment details by viewing their policy details online. Select Clients and then Client...

Payment

I am having trouble meeting my premium payment due to financial hardship I want to make a payment I want to update my payment details   I am having trouble meeting my premium payment due to...

About us

Acenda has been protecting Australians for over 130 years through a range of award-winning products and services. We make sure our customers have access to life insurance products that are innovative...

A tool for business efficiency

Acenda continually works towards developing and enhancing tools and resources for our partners. Partnering with us gives you access to a range of online quoting and application tools, helping to make...

Insurance Inside Super with Acenda

Did you know you can choose to hold life insurance, and pay premiums for it, through a Super account? Having insurance can make a big difference to your family’s lifestyle if something were to...

Business Expenses

If you're self-employed or operate a small business, ensure your business expenses are covered if you become totally disabled and unable to work. Discuss your life insurance needs with a Financial...

Family and Domestic Violence Support

Critical Illness

When diagnosed with a serious illness, it can be reassuring to know you have the right insurance in place so you can focus on your recovery. Acenda offers comprehensive Critical Illness insurance (or...

Income Protection

Your ability to earn an income is one of your greatest assets, so it makes sense to protect it. Our income protection insurance provides a wide range of benefits and additional options to suit your...

Supporting you to make a claim

Acenda provides you with a dedicated claims assessor to guide you through every step of the claims process. Speak to our claims team on 1300 125 246...

Life Cover

As a leading Australian life insurer, our life insurance is designed to provide comprehensive cover and benefits yet also has the flexibility to be tailored to suit your needs. Discuss your life...

Our claims philosophy

Total and Permanent Disability

Total and Permanent Disability insurance protects your quality of life if you are never able to work again. Our TPD insurance can be purchased as part of your life cover or stand alone. Discuss your...

Child Critical Illness

Child Critical Illness insurance provides financial support if you have to take time off work or pay for unexpected medical expenses. Discuss your life insurance needs with a Financial Adviser and...

Premium Waiver

Acenda offers Premium Waiver insurance to help you cover your insurance premiums should you become retrenched or totally and permanently disabled...

Fraud and scams

Fraudulent activities When a life insurance policy is issued, the policy becomes a contract between the customer (you) and the insurer. You have a legal duty to take reasonable care not to make a...

Statements calendar

Life made simpler - talk to an expert - confirmation

Meet the team

Reconciliation at Acenda

Your career growth and development

How life insurance can help you

Protect your family and lifestyle with life insurance from Acenda. Find out how the right cover can help protect what is important to you...

Your wellbeing and flexibility