If you’re logging in for the first time or need a refresher on using the Customer or Adviser Portal, you can find helpful information at:

• Customer Portal help
• Adviser Portal help

You may be unable to access or complete any tasks via our portals.  You may experience delays in the processing of requests by our teams between 5pm, 30 June and 7am, 2 July 2025. Please refer to Important dates to learn more.

No, this change only affects policies that were held within the MLC Super Fund. Those held outside of super aren’t impacted.

Rest assured that your insurance cover and policy terms and conditions remain the same after the transfer. Acenda continues to be the insurer.

All members within the MLC Super Fund received a Significant Event Notice (SEN) from 1 May 2025 about this change. Your insurance policies will move to the new super fund, Smart Future Trust, with the new trustee, Equity Trustees Superannuation Limited (Equity Trustees), on 1 July 2025. Unless specified within the SEN, your current product will remain unchanged. Please read your SEN carefully to understand the changes and what action you may need to take.

Effective 1 July 2025, the following products will be transferred to Smart Future Trust, with Equity Trustees as the new trustee:

• MLC Insurance Super
• MLC Life Cover Super
• Protectionfirst Super
• MLC Whole of Life Superannuation
• Whole of Life (policies held in super only)
• MLC Endowment Superannuation
• MLC Pure Endowment Superannuation
• Maturity Growth Superannuation Plan
• MLC Capital Guaranteed Personal Super Bond
• MLC Capital Guaranteed Personal Super Savings Plan
• MLC Super Pension Plan
• MLC Super Pension

If you have an MLC Insurance Super or MLC Life Cover Super policy, please read your member SEN carefully as there are limited situations where action is required. See here for actions you may need to take in preparation for the transfer.

Some of our systems and services may be unavailable while we transfer your policy(ies) to the new super fund and trustee. You may be unable to log into the Acenda online portal between 5pm, 30 June and 7am, 2 July. You may experience delays in processing requests, so it’s important to be aware of the key dates here.

The action of transfer to a new fund – Smart Future Trust – and new trustee, Equity Trustees, will not lapse your policy(ies), provided your premiums are paid.

If your premiums are defaulting to an annual payment frequency from a quarterly of half-yearly frequency for your insurance policy within MLC Insurance Superannuation or Life Cover Superannuation, you need to ensure you have sufficient funds available in your nominated account before 30 June 2025, as a one-time pro-rata payment will be deducted from your nominated account between 1 July 2025 and 15 July 2025. This will allow your policy to be paid to the next anniversary.

If you don’t have sufficient funds available, your policy premiums may not be paid and may result in missed payment of premium.

If you don’t have sufficient funds available, your policy premiums may not be paid and may result in missed payment of premium.

No, your policy will remain unchanged unless you contact Acenda to cancel your policy ahead of the transfer.

If you don’t wish for your policy to be transferred to Smart Future Trust with Equity Trustees as the trustee, you’ll need to let us know that you wish to cancel your policy.

Before deciding to cancel your policy, it’s important to remember that:

• you may not be eligible for insurance cover elsewhere, or it may not be available on the same terms, and
• you may be required to provide health evidence or other disclosure information before any other insurance cover is provided.

We would encourage you to consult your financial adviser at any time, especially when making material changes or adjustments to your policy. This includes, but is not limited to, adjusting your levels of cover, adding or removing benefits, changing beneficiaries, or making other changes that could alter the advice given to you or impact your retirement strategies.

If you need help locating a financial adviser, please contact us and we can help you find one. We also have a general advice team who can assist you with information about your policy. Please call us on 1800 623 683, 8.30am to 6pm (AEDT/AEST), Monday to Friday, excluding national public holidays.

I want to add or change my third-party authority on my policy.

If you want to add or change a third-party authority on your policy, please complete the Change of Financial Adviser form at acenda.com.au/using-your-insurance/documents-and-forms/forms#change-of-financial-adviser

I want to update my beneficiary details.

You can update your beneficiary nomination at any time. For the relevant beneficiary nomination form, please visit acenda.com.au/using-your-insurance/documents-and-forms/forms#update-your-beneficiaries

I want to alter my policy.

If you want to alter your policy after 1 July 2025, you can find the relevant form at acenda.com.au/using-your-insurance/documents-and-forms/forms#alter-increase-or-replace-your-policy

A trustee is an entity responsible for managing a superannuation fund on behalf of its members. Their primary role is to ensure the fund is operated in the best interests of the members, adhering to legal and regulatory requirements. This includes making investment decisions, ensuring compliance with superannuation laws, and managing the fund’s assets and liabilities.

NULIS Nominees (Australia) Limited, in its capacity as trustee for MLC Super Fund, has decided to transfer all its insured members’ insurance policies to Smart Future Trust, with a new trustee, Equity Trustees Superannuation Limited (Equity Trustees).

Smart Future Trust has been identified as the proposed successor super fund and Equity Trustees is the trustee of the fund.

NULIS and Equity Trustees are satisfied that the Smart Future Trust will provide equivalent rights in respect of benefits, and importantly that the Transfer is in the best interests of the transferring members.

Who is Equity Trustees Superannuation Limited (Equity Trustees)?

Equity Trustees was established as an independent trustee and executor company in 1888 and has become one of Australia’s largest specialists trustee companies. You can learn more about them at www.eqt.com.au/superannuation.

Acenda remains the insurer of the policies.

A Significant Event Notice (SEN) informs customers of fundamental changes to their product, including details of the change, its timing, and any required actions.

No, your premium rates won’t change due to the transfer.

Your total annual premiums can change at each policy review date, as shown in your Annual Review Notice. If you’d like more information on how premiums can change, please review your Policy Document or Product Disclosure Statement (PDS). 

Annual premium payments for e-rollover are standard practice in the super industry.  This transfer included aligning our e-rollover to an annual payment frequency. If you were paying your premium on a quarterly or half-yearly basis, your repayments will have been automatically adjusted to annual.

Yes, you can make alterations to your policy prior to the transfer. These changes will occur in the MLC Super Fund and will transfer on 1 July 2025 to Smart Future Trust.

However, we would encourage you to consult your adviser at any time, especially when making material changes or adjustments to your policy.

If you want to alter your policy after 1 July 2025, you can find the relevant form at acenda.com.au/using-your-insurance/documents-and-forms/forms#alter-increase-or-replace-your-policy

No. If you want to claim a tax deduction for the premium payments (considered as super contributions) made during the 2024/25 financial year, or if you want to vary a previous notice to claim a tax deduction, you can do this by submitting a notice of intention to claim a tax deduction in line with the prescribed period.

You will receive an exit statement from NULIS Nominees (Australia) Limited in July 2025. This will cover all the information that would have been provided in your annual statement for the 2024/25 reporting period.

If you have a policy with a reporting period that isn’t aligned to the financial year, your exit statement will cover the information from your last statement date to 30 June 2025.

Please keep any exit statement you receive.

Going forward, you will receive annual statements from Equity Trustees.

If you have lodged a claim, and the claim has been approved prior to the transfer date, the claim will still be processed. You may however receive communications from Acenda (issued on behalf of the new Trustee), instead of the old trustee.

If you have lodged a claim, and it hasn’t been approved for payment prior to the transfer date, the claim will be transferred to the new trustee.

If you exercise any buy-back option on or after the transfer date, these will be issued with the new trustee, with you as the life insured.

If you have an option to reinstate your insurance cover, and the policy reinstatement occurs on or after 1 July 2025, that reinstated policy will be issued with the new trustee.

You or your beneficiaries can make a claim if the claimable event occurs while you’re insured, before or after the transfer.

If you or your beneficiaries need to make a claim, please contact us on 1300 125 246 as soon as possible.

If you or your beneficiaries are hearing-impaired, please visit accesshub.gov.au/about-the-nrs to contact us via your preferred NRS call channel.

If you or your beneficiaries require interpreting or translations services, please call 13 14 50.

If you have a complaint in progress at the time of transfer, Acenda will continue to support the review of your complaint on behalf of the trustee.

Otherwise, the change of trustee has no other impact to your complaint.

Resolving a complaint with Acenda?

If you have a complaint about our organisation, related to our products, services, staff or the handling of a complaint, we’d like an opportunity to put it right.

Please call us on 13 65 25 (Toll free 1800 062 061) or for international calls +61 2 9121 6500 (charges apply) between 8.30am and 6pm (AEST/AEDT), Monday to Friday to discuss your concerns. For hearing impaired customers, please call 1300 555 727. For customers requiring interpreting or translation services, please call 131 450.

If we are unable to resolve your issues to your satisfaction, we will put you in contact with our Internal Complaints Resolution Team. For more information, please visit https://www.acenda.com.au/support/customer/complaint

If you’re not satisfied with the resolution provided by our Internal Complaints Resolution Team, or we haven’t responded to you in 45 calendar days for super or traditional trustee service complaints, and 30 calendar days for other products and services, you can lodge a complaint with the Australian Financial Complaints Authority Complaints resolution.

AFCA is an independent body that provides a complaint resolution service free of charge to customers. You can contact AFCA at any time, in writing, by email or by phone. AFCA’s contact details are below:

Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Phone: 1800 931 678
Email: info@afca.org.au
Web: afca.org.au